ENTERPRISE. MY COMPLAINT. NEVER USE:)

Hi Steven

I'm hoping an email will help remedy this issue.
If you could please cc Raylee
as well as Demetrius Flagg if possible, that would be much appreciated.
I would like to but do not have their emails.
Demetrius is now at the los feliz/ silverlake location.

So in short Here is the synopsis:

Mid August of 2008 My car broke down.
I was directed to the Enterprise on 990 N. Vine ST. (323-460-4100)
I rented a Prius.
On my way out of town, i was called by Demetrius Flagg
I was told if i were to bring the Prius back I would receive 2 free days in an intermediate vehicle with a free tank of gas.
Because I frequently travel, I felt this was a great deal.
I asked if i could use it at another location.
I was assured that it would be fine and the vine location would be billed.

My first attempt to use this coupon (which was written in Demetrius writing on a business card)
I went to an airport. I was told because they were at the airport it would not be redeemable.
I was told that i could use it at another location.

I again tried to use the coupon while in Los Angeles on business.I was told they would need to talk to the other branch to appropriately bill the location. I was told they were waiting to hear back from the direct manager for the area. After a few days i called back and said i no longer needed the vehicle. it had taken too long for them to get a response to properly bill. They apologized and suggested I call a few weeks before i redeem the coupon.

I had another last minute business call, this time in Santa Barbara. I called the Santa Barbara Branch. They were able to get a hold of the Vine Branch. we went ahead and made a reservation however when i got to the location they said nothing was fully approved. They hoped it had been but were unable to reach the manager at the Vine Branch. Thankfully Santa barbara is my hometown i was able to work something out for transportation through family. I asked again what I could do. They said they would notate it in the computers and in the future i would not have to go through this again.

Which brings us to this last weekend.

I had my coupon and called the Vine Branch. I spoke with Raylee who had said it was fine. Just bring in the coupon and have them call her. When i talked to Raylee she noted the SB branch had noted i used the car for a day, which was not true. It was an old note but was never used. Raylee and i worked it out and i was very appreciative.

I called the nearest location in Santa Monica. I had a wedding to be in and really didn't want to have to go through the entire story AGAIN. I asked for the manager and Patrick said he was a manager and would be happy to help me out. I explained to him the situation and he was very helpful. I told him i spoke to Raylee and he would need to call her. I told him she had let me know it would be fine to bill their location as long as i bring in the coupon, it would be no problem.



With my reservation, i was ready to go, with confidence i called to be picked up. I was told to call previous to being picked up because of how busy they were. I called at 1:17 ( i only remember because i set an alarm) as said, they were busy and would pick me up in 30. This was fine however it was 45 minutes, and i will blame myself for cutting so close, however i at the time was relaxed feeling assured everything was taken care of.

I got to the branch at 2:10. ready to get in the car and hit the road.
I gave them my licence credit card and coupon.
i was told "you can't use this" I said i had spoken to Raylee and it would be fine. they just needed to bill that location.
I was told again "well you can't do that"
I let them know i talked to a manager at that specific location as well as Raylee.
The assistant manager shook his head and said , "no you didn't"
I am a fairly patient person but that really turned me for a loop. ( as a notation of customer service..don't tell me what i did or didn't do please)
Steven was helping another customer and came to the rescue and asked who i spoke to
Apparently Patrick is "in training"

i absolutely needed a car. it really put me in a predicament. I was in the wedding still not dressed. and still 2 hrs out with the wedding beginning at 5, me needing to be there at 4: but allowing 4:30.

I was told i would have to be billed. Steven said we would be able to figure this out monday morning.

we got to the car, and there was not enough gas to get me to santa barbara. thankfully i was given a new car with a full tank of gas (thank you! finally! customer service!)

igot to the wedding was late and half dressed (literally being zipped before jaunting down the aisle) but made it...stressed.

I called Steven early monday morning in hopes of situating everything before getting to the location in Santa monica.
He assured me we would situate everything once i got to the branch. I also called to see if Raylee was available but she was not, so Steven said that was fine, we'd just talk once i got there.

I arrived at about 12:30 and nothing was resolved. I was told my credit card would still have to be charged but if the other branch was willing to be billed i would receive a refund back on my card.

In simple....i need a refund. I don't know who has to do what but i've done my fair share of research and running around, being filled with hope and than disappointment. This time it really turned me around.

REasons a refund is necessary:
*Because you had an "in training" manager who ASSURED ME this would not be a problem, it should be a no problem situation. I had a verbal and written contract, both of which have not been executed. not my problem.

*because i was told i could use this at another location. had i known it would be such an issue that i would have to rent and return all the way in hollywood when i'm mainly in sm and sb, i would not have taken the coupon.

*because this is absolutely ridiculous. I understand you have your rules, standards, protocol , and so on but i also know there are exceptions. This case is that by definition.

*because I'm told one thing and given a mouth full of something else.


I hope this finds you well and in better help of consistency for your business, for both present and future employees. I however, will no longer be an Enterprise renter, nor will my affiliates. Better fortune to you in the future.

Thank you

Lisa Goe


P.s i am more than willing to send you the actual card once my refund is fulfilled or once you receive it refund me the full amount. I don't care about this coupon i just want it to be used. and done with.

so guess what!

i'm getting motivated!!!

i woke up at 6
i went on a run
i ran out of breath
i walked:)

I cleaned the front deck,
i made clippings of flowers,
i took out the trash,
i found some worms....gross

I did the dishes,
i mopped the floor,
i straightened my hair,
i finished my paper work

I went to the bank
the bank was closed
i can't pay my bills now
i
am
broke


but on the brighter side i still have to go to work
and hope that some part of today will motivate the words and tune i'm hoping and prayin for

do i stay or do i go now doododododod..

and the recent "gossip"....oh wait.. i don' have any
other than i'm at coffee shop that is way too trendy and some girl with her cute mini coup can't drive and almost hit me...good job.

at home and thinking

herro. i've just spent way too much time on the computer now realizing i was sposed to contact the rental company to honor my darn coupon so i'm not stuck in sb.
thinkin bout moving..again. so we'll see....but here are my old roommates. bring it! thanks bank:)

next!

5/8/209
in a plane
again.
and i found myself doing something i never thought i would have or do...
a routine.
I somewhat noticed my tendency but shoved it off. but today. marking the 20 billionth plane ride i’ve had this year, i noticed it.

my noticed schedule when flying goes something like this:
I wake up in the morning, with my clothes ready to hurriedly throw on.
After doing so i rattle on my roommates door “ you ready?”
we scramble in the car and arrive at the airport.
Thankfully, Nashville airport is apreciatively small, so gettin there 30 minutes before take off is close..but doable.

I check in, get to security, unzip my bag and without a blink of an eye, shoes scarf, and jacket off, 2 bins. one for my clothes, wallet, and random items the other for my computer, zip my carry ons through the machine, ticket in my mouth, and then with ticket now in my hand, i walk through with a smile praying that they don’t need to check me. I then proceed to my gate. After lingering at the gate for a while...i contemplate do i want something to drink? a magazine? and realize i have bt 2 minutes to board my plane.

I watch everyone freak out and scramble really tightly to squeeze themselves even more tightly into the plane, then when there are less people i decide to have my ticket scanned. I put my bag up top, and one under my seat, and by this time i am either relieved or annoyed when i notice my seat. middle isn’t always bad....just when you’re between a loud mouth, a somewhat larger person who has the window side, or a douchy guy who looks at you like...its my lucky day. gross..

and this is where i noticed all my patterns. I sit down, and immediately pick up the sky mall magazine. I flip through and stare at each item as if i’d never seen them before. some of them i laugh at but wonder who on the other side is making big bucks for something i wish i had invented ie the “stand at a distance bug vacuum” or the “looks like a rock but isn’t” . Today it must have hit me or something. or i just memorized it to the point of boredom....but i still skimmed through that magazine for a bout 30 minutes, and i noticed What is it about growing up and having routines!!!! I never used to do this? I’d get so bored with something i’d strive for something new!

In noticing my tick of a ro utine, I also noticed something else correlating to my recent disturbance. I lost a bit of my luster for music. I’ve thought about going back into acting and i might very well do that but so much “appeared” to me today. I remember getting to the airport or train station and immediately going to the magazine counter and buying the next nylon, blender, or flaunt. I’d skim throug and read everything front back top to bottom side to side, heck upside down!! and i was on top of the world. This luster took me to a whole new world of possibilities with no routine, no agenda, just go. breathe. live.

I can’t say routines are all that horrible. I have relied on somewhat of a routine the past few weeks. i wake up water the plants i’m attempting to grow, do the dishes, some laundry, make breakfast, go to work, but smething is still missing.

am i losing myself to a routine?

To post or not to post

so yes i suck major
I need to and would LOVE to be better at keeping up with this blog, and because i am indeed trying to be a bit more routine with my life. i'm going to begin right ....now.

so... whats up. well i'll tell you whats up.....



ps...it sounds like i'm saying that " in california is having a recession..but i'm fully aware its the usa. i say "and" just want to clarify..

Familiar face

you were perfect
in every way
i remember the first day i met you
white shirt and skater boy dickie pants
and through the laughing i remember a fountain
a fountain that carried my wishes

I remember me as well
brown stringy hair and a magenta sweater

She was gorgeous
in every way
her skin was flawless and her eyes ......
they were like pools you could dive in, and mine were brown like dirt

I remember your car
and the way you'd stand in the hallways
and how i would muster up as much courage as i could to speak to you
and i couldn't...so i'd stand by

YOu were handsome.
you wore an "irish hat"
you were on your way to see Miss Gorgeous
I was wearing an apron caked with batter and grease...like my face
but you still smiled and gave me a hug

I remember your face
I remember how crushed it was
I remember not knowing what to do but watch you
and grateful you had friends who loved you

i took my stringy hair
and dirty eyes and cleaned them up

I may have cleaned them too well

I wonder what it would be like had I waited to share my golden moments with you
and not with anyone else
and i wonder if i ever will.
i hope
but not tormented.

I think of you often,

sincerely,

your familiar face.

smoke

i have this crazy urge to want to listen to Ben Fold's five mix tape demo.
I can't find it.
Its probably at my parents house in the closet underneath massive picture frames, picture boxes, paint, and other random things you leave at your parents house when you don't live with them any more.

Currently i'm learning the new songs for Senior Year. I recently purchased "single ladies" beyonce. oh oh oh oh...if you like it then you shoulda puta ring on it. ...
not exactly the song i'm craving right now.

I think i'm craving some type of cult nostalgia. I remember getting that cd. I remember TRYING to get many cds. My mother, God bless her. Let me purchase my very first cd at wherehouse. Ah, wherehouse. the place where you went with your parents, friends, and loved ones to pick out a movie or the new techno cd (in the late 90's) and by chance you would glance over and catch some cute boy or girls eye, and notice their venue bracelet from the night before, and try to glance at what music/movie selection they were looking at.

Now i was to shy to act on anything. I remember one time i was asked "are you finding everything ok" I freaked out, smiled and stared down at a sublime cover. He asked " so where you from, how old are you" blah blah blah...i was flippin 14 man!!!! back off!!! i wasn't so privy to the game yet.

I was however privy to music. I remember when jagged little pill came out, portishead, no doubt,radiohead, oasis, ah geez i totally remember when aqua aquarium came out. One of my best friends went early before class to buy the new album a la "i'm a barbie girl" we LOVED that song! But i didn't go with her to get the cd, and i didn't purchase many of my fave songs on the radio till much later in my years. college actually, and based on this one incident, and i'll never forget it.

I went to where house. I bought Jagged Little Pill: Alanis Morissette. I took it home. I listened to it. My mom knowing the angel i was didn't think it would be much harm popping the cd in the family room while she did the dishes one saturday afternoon. Next thing i know i'm having a sit down with my mom, her looking at me trying to understand why i would want to listen to this music. Now i know some of you are thinking " well she was right! but c'mon! it was my first cd!!! and i liked how she wrote! all writers need to start somewhere, and be inspired by something or someone right?!

My mom proceeded to tell me to get dressed, we were going back to Wherehouse to return the cd. Yes....thats right. RETURN the cd. For FULL price people. not like a buy back. this was BEFORE buy back at record shops and what not. So, my mom and I drove back to Where house and returned the cd. and i got all my money back.

Now tape decks were super common. and cd's... well you played those by putting a cassette in the tape deck but the cassette had...i guess they are still around so i suppose they still "have" them) a wire that came out the end that hooks to a cd player..and then the cd player has an adapter that sticks in your car lighter...and hence the creation of the ipod;). well as soon as i got the jagged little pill cd i didn't want to hassle with all that so unbenounced to my mother i made a copy onto cassette;)

As sneaky as i was on that one attempt i never bought a cd i really liked until much later, and then of course itunes and all the other "I's" of the iapple family came out. I bought cds my parents would approve, but i remember this one song: Brick. I'd heard it at some coffee shop and loved it. Some kid was playing a demo and i asked who it was
" umm...lemme go check " the kid said
as he went to the back i looked back at my friends. they just smiled. i've always been somewhat impulsive
"ben folds five. yeah its pretty good"

I jotted it down and kind of forgot about it, knowing that even if i had found it i probably would have to return it. A few months later, i heard it on the radio. It didn't play often but on weekends when i got together with my friends i would call into the radio station and request it as much as possible. (yes y'all...back in the day..you called in and you requested. video wasn't the only culprit who killed the radio star. Steve Jobs also had a part in it.. but i love that apple loving guy!! and i'm not being fescicious...really i'm totally not. i'm apple mac for life!

Finally, one saturday afternoon, my friend Nicole and I went downtown. I went past the street i was allowed to but i knew it wasn't as dangerous as they thought. Plus there were better stores, and this great record shop everyone went to. EVERYONE! plus sometimes we'd run into the cute boys we had crushes on. haha!

Anyhow we're flipping through this and that, and there it was. Ben Folds Five Demo.

____-------_______-------________--------_________--------________--------_______----


no joke i just gave myself some breathing space to really reminisce on that moment.. $4.99 was printed on a neon red/orange sticker on the front. I still haven't taken it off. Here it was in my hands but i didn't know what to do. i wanted to buy it but i couldn't my mom would take me back to the store and embarrass the living daylights out of me again!

"i'll buy it!" nicole smiled at me
"its like..merry early christmas, late happy birthday!"
Nicole and I still NEVER are around for eachothers birthday...but it was PERFECT!!!!!

I took it home, lit my candles, sat at my desk, and put it in my walkman. that way no one could hear it but me. I wrote for hours. about what? i dunno, but i loved it. Especially this one song smoke. I played it over and over and over again, and knew just went the bad words were coming so i could turn it down just at the right moment, then turn it all the way back up if i was listening to it out in the open in my room.

and now i want that. i want those candles, i want that cd, i want the scent of wax filling my room and my mind being carried away by dreams, hopes, wishes, and at the time all of it could come true. all of it was just an arms stretch away. and now.....i don't know where i lost it....