It seems that 7:45am is when my body decides it wants to wake up. The problem is my brain ends up winning over the battle of in bed or out. Today was different. I woke up threw on my puffer vest and headed out the door. I suppose it did help that I was taking my friend to the airport, but somehow I kept thinking "what is this life for. Certainly not to sleep all day!"
I looked over at my coat rack. I have a bit of a coat/jacket problem. Where some people bring their pazillion shoes, I bring a gajillion jackets. I began thinking..I should get rid of half of my clothes...but I'm too lazy to rummage through them today. I suppose this is when my heart and brain met in the middle. All of Life is dust. My petty things mean nothing in the end. My heart ache for bad love affairs is nothing. My success is nothing. After a good wall stare, I proceeded out the door and into my car.
The night had left an icy layer of frost on the car. As I turned the engine on, I was stopped again by my thoughts. "What is this life for. Where should I head today" I began to think of the few places around Nashville I could venture to. After all it was early enough to get somewhere and be back by morning. I picked up my friend and dropped her off at the airport and within that time, forgot my previous thoughts. The thoughts crept back in when I began my journey back home.
My mind venture dissipated as the realization of work came to the forefront.
So what do I do now with my 7:45am wake up and go call. I attempt to write, while at the same time wonder.. What is this life for..
About Me
- Lisa Goe
- www.lisagoe.com Too many miraculous, strange, hilarious things happen to me...so its about time you all experience it with me through the ups and down of lisagoe.com
Wednesday, January 13, 2010
Tuesday, January 12, 2010
Thursday, January 7, 2010
New Day
Wednesday, January 6, 2010
Guide 101
I woke up this morning refreshed. Problem was I couldn't get out of bed. My arm reached over to grab my phone, and as i grabbed it i looked over at my side table filled with all types of crap that I probably should clean up. 7:45. A good time to wake up, but I rolled inside my cave and continued dreaming.
Do you ever have those dreams where you think they're real so you wake up totally disgusted, or sad, or absolutely ecstatic. I'm hoping my morning depression is due to my dream psyche rather than the fact that maybe just maybe I'm actually depressed.
In order to understand my possible reasoning for a sad morning, here is some context.
I had to burn a bridge a good 6 months ago with a girl who claimed to be a friend but instead pursued my boyfriend at the time and then had the nerve to try and call me and hang out when a few of my well known musician friends had a concert. The text messages went as follows:
"Hey girl! You going to the show tonight?"
me: "no"
"Well, my friend thought she grabbed a ticket but now they're sold out didn't know if you knew of any extra tickets"
me: "no"
"Alright well let me know if you're doing anything later on"
me:.........
"I'm not using you or anything. See you later!"
me: "yeah..you should tell your friend she needs to get that stuff taken care of earlier. I'll be with them later anyways"
I later twittered fake places i was ...still curious to know if she actually went there. This may seem mean and unnecessary but prior to this random conversation, my boyfriend at the time was receiving obviously flirtatious text messages from this same individual.
When I met...Jay, we'll call him. I wasn't looking for anything but a good time. I had been on the road, which is basically like summer camp, and similar to high school summer camp, a "relationship" was when you made out and held hands in public...for a week.
I was nervous when he continued to pursue me, but the more I got to really know this boy, the more I began to actually like him, beyond a few months. He was patient, kind, and he put up with all my crap! I really put that boy through the ringer. I really don't know how anyone else can handle the package of Lisa Goe. But he did it with flying colors.
When we were still getting to know each other, we never told anyone how close we had actually become. I used this to my advantage to see what type of guy he really was. Like most men I was attracted to, I assumed he was a genuine player, and I heard he was. Apparently he dated or made out with everyone in the work place, including the burn I had to bridge...we'll call her Sara.
Sara was a beautiful tall girl, young, but spunky, and we got to talking about guys one day at work. She opened up about her and Jay going out a few times, and how he really still liked her. I laughed inside thinking " ok...so he's REALLY good at hiding things, but now he's met his match! muhahahah!" and then I got to thinking "maybe all these girls are delusional.
Jay and I continued to keep our dating relationship on the down low. It became a game for me. I found out just how many girls thought they had something going on with him, and at the same time, Jay would tell me what REALLY happened. OH how i loved the truth. And no, i'm not about to say "but then!" because really..he was telling the truth.
He told me that yes he had made out with a few of the girls at work but they were a year or so ago, and with Sara, she wasn't very receptive, and he realized she maybe wasn't someone he needed. I later pulled it out of the girls, but it made me sad to see them think that maybe something could actually still happen.
Naturally people started to notice how close Jay and I became, but everyone seemed to think we were just close friends. I finally came out to Sara and told her about our relationship. I could tell Sara was a bit hurt, so I tried not to talk about it too much, but we became closer, she then had a boyfriend so I felt she was a safe person to confide in.
I enjoyed hanging out with Sara but something told me not to share too much information. She was an aspiring artist, and at times I felt I was only her friend for the people I knew, so I kept my mouth shut. Other than my small taste of possibly being used more as a tool than a friend, we were pretty good pals.
One night, a few of our friends were going to come over to hang out, so Jay and I made some mixed drinks and retreated back to my room. I heard his phone beep. I never had to spy on Jay we just had a very open communicative relationship so when I checked his phone to see who had text messaged him I was shocked. I pushed him off the bed and started going hysterical.
"Are you cheating on me?!! Just tell me are you!! ARE YOU!!"
Jay: "What? what are you talking about? Who text messaged me?"
"OH..I dunno SAra?! Apparently she is "At Jackson's" and "thinking of you" Did you go out on a date or something?!"
Jay: "Calm down. Maybe she's drunk. We went out before you and I even met. I took her to Jacksons"
I calmed down but was stunned. Are you serious? Mind you, yes, Jay and I broke up for a little bit which did make him single for a day or so, but we got back together. Am I wrong to think in girl code? If your girl and her boy break up, and you are the main person she confides in..aren't you NOT supposed to flirt with her ex!!!!!!
Anyhow. now..the dream.
I had one of those rotating dreams. The dreams you keep repeating in your head over and over and over. Basically Jay and Sara started dating in this dream. I saw them walking up to a house for a dinner party or something. It crushed me!!!
I woke up this morning a. feeling sad about that and then b. what am i doing with my life.
I just spent however many minutes sharing a story about a great relationship I had but was it of value to the rest of my life?! Am I happier now because of it?! maybe. I miss my old self. my motivated self, my artistic write a song, dream to be on the MMC self. but instead. I have dreams, about a broken heart.
Do you ever have those dreams where you think they're real so you wake up totally disgusted, or sad, or absolutely ecstatic. I'm hoping my morning depression is due to my dream psyche rather than the fact that maybe just maybe I'm actually depressed.
In order to understand my possible reasoning for a sad morning, here is some context.
I had to burn a bridge a good 6 months ago with a girl who claimed to be a friend but instead pursued my boyfriend at the time and then had the nerve to try and call me and hang out when a few of my well known musician friends had a concert. The text messages went as follows:
"Hey girl! You going to the show tonight?"
me: "no"
"Well, my friend thought she grabbed a ticket but now they're sold out didn't know if you knew of any extra tickets"
me: "no"
"Alright well let me know if you're doing anything later on"
me:.........
"I'm not using you or anything. See you later!"
me: "yeah..you should tell your friend she needs to get that stuff taken care of earlier. I'll be with them later anyways"
I later twittered fake places i was ...still curious to know if she actually went there. This may seem mean and unnecessary but prior to this random conversation, my boyfriend at the time was receiving obviously flirtatious text messages from this same individual.
When I met...Jay, we'll call him. I wasn't looking for anything but a good time. I had been on the road, which is basically like summer camp, and similar to high school summer camp, a "relationship" was when you made out and held hands in public...for a week.
I was nervous when he continued to pursue me, but the more I got to really know this boy, the more I began to actually like him, beyond a few months. He was patient, kind, and he put up with all my crap! I really put that boy through the ringer. I really don't know how anyone else can handle the package of Lisa Goe. But he did it with flying colors.
When we were still getting to know each other, we never told anyone how close we had actually become. I used this to my advantage to see what type of guy he really was. Like most men I was attracted to, I assumed he was a genuine player, and I heard he was. Apparently he dated or made out with everyone in the work place, including the burn I had to bridge...we'll call her Sara.
Sara was a beautiful tall girl, young, but spunky, and we got to talking about guys one day at work. She opened up about her and Jay going out a few times, and how he really still liked her. I laughed inside thinking " ok...so he's REALLY good at hiding things, but now he's met his match! muhahahah!" and then I got to thinking "maybe all these girls are delusional.
Jay and I continued to keep our dating relationship on the down low. It became a game for me. I found out just how many girls thought they had something going on with him, and at the same time, Jay would tell me what REALLY happened. OH how i loved the truth. And no, i'm not about to say "but then!" because really..he was telling the truth.
He told me that yes he had made out with a few of the girls at work but they were a year or so ago, and with Sara, she wasn't very receptive, and he realized she maybe wasn't someone he needed. I later pulled it out of the girls, but it made me sad to see them think that maybe something could actually still happen.
Naturally people started to notice how close Jay and I became, but everyone seemed to think we were just close friends. I finally came out to Sara and told her about our relationship. I could tell Sara was a bit hurt, so I tried not to talk about it too much, but we became closer, she then had a boyfriend so I felt she was a safe person to confide in.
I enjoyed hanging out with Sara but something told me not to share too much information. She was an aspiring artist, and at times I felt I was only her friend for the people I knew, so I kept my mouth shut. Other than my small taste of possibly being used more as a tool than a friend, we were pretty good pals.
One night, a few of our friends were going to come over to hang out, so Jay and I made some mixed drinks and retreated back to my room. I heard his phone beep. I never had to spy on Jay we just had a very open communicative relationship so when I checked his phone to see who had text messaged him I was shocked. I pushed him off the bed and started going hysterical.
"Are you cheating on me?!! Just tell me are you!! ARE YOU!!"
Jay: "What? what are you talking about? Who text messaged me?"
"OH..I dunno SAra?! Apparently she is "At Jackson's" and "thinking of you" Did you go out on a date or something?!"
Jay: "Calm down. Maybe she's drunk. We went out before you and I even met. I took her to Jacksons"
I calmed down but was stunned. Are you serious? Mind you, yes, Jay and I broke up for a little bit which did make him single for a day or so, but we got back together. Am I wrong to think in girl code? If your girl and her boy break up, and you are the main person she confides in..aren't you NOT supposed to flirt with her ex!!!!!!
Anyhow. now..the dream.
I had one of those rotating dreams. The dreams you keep repeating in your head over and over and over. Basically Jay and Sara started dating in this dream. I saw them walking up to a house for a dinner party or something. It crushed me!!!
I woke up this morning a. feeling sad about that and then b. what am i doing with my life.
I just spent however many minutes sharing a story about a great relationship I had but was it of value to the rest of my life?! Am I happier now because of it?! maybe. I miss my old self. my motivated self, my artistic write a song, dream to be on the MMC self. but instead. I have dreams, about a broken heart.
Monday, January 4, 2010
Kraft Singles
For dinner, I made myself a grilled cheese and whipped up a cup of clam chowder soup.
I reminisced over the smell of the clam chowder as it sat in the frying pan I used, to make my grilled cheese.
My mom used to make clam chowder, but she used the soup as a pasta sauce. We had pasta every night of the week. She would make what seemed to be, enough pasta for a small army. But kids eyes exaggerate what they can't reach.
Most days my dad would stay in his garage converted "office". I could hear him and his buddies throwing back a few beers and watching the tv. When my parents weren't busy working, they were busy cleaning or arguing. I played by myself a lot. I suppose that's where entertaining came in. Me and any mirror were best friends. We'd talk and dance and play for hours.
I remember the first boy I liked. I remember my romantic fairy tales I'd conjure in my head. I remember being teased by my parents. I remember not wanting to share a thing with them until later. I remember not wanting to be a romantic. I was so forward after 18 years, my father was more happy that I wasn't a lesbian rather than the fact I told him I had sex.
And As my innocence corroded, came the so called relationships, but I would have to say, I've really had only one boyfriend.
We broke up 5 months ago, and it hadn't really struck me till I saw him with another girl. flirting and touching and smiling, like the day we first met. I felt it was a bit disrespectful as I had been very considerate to not force him to watch my pursuits (of which I had many after the break up).
So thankfully due to our bizarre and very open and honest relationship, I brought it up. We discussed his concerns, my concerns, his jealousy, my jealousy. Then we spoke of friends, God, and then family. I was shocked and concerned to hear he had a phobia of marriage.
"I never want to get married. Its something people do when they get lonely and bored. All of my married friends don't do anything. They just stay home and go to work, then they have kids, and then what! They just get bored. But I suppose its something I'll do"
I unwrapped the Kraft Single American cheese. I rarely ever use this processed packaged queso. "Grow up" I thought to myself, projecting how I felt about my ex on this grade school excuse for cheese. But is that what we are. Are all singles my age (late 20's) pre packaged just waiting to be sandwiched into some perfect idea of a delicious toasty sandwich? Perhaps. It does seem that way. But I challenge a difference.
I reminisced over the smell of the clam chowder as it sat in the frying pan I used, to make my grilled cheese.
My mom used to make clam chowder, but she used the soup as a pasta sauce. We had pasta every night of the week. She would make what seemed to be, enough pasta for a small army. But kids eyes exaggerate what they can't reach.
Most days my dad would stay in his garage converted "office". I could hear him and his buddies throwing back a few beers and watching the tv. When my parents weren't busy working, they were busy cleaning or arguing. I played by myself a lot. I suppose that's where entertaining came in. Me and any mirror were best friends. We'd talk and dance and play for hours.
I remember the first boy I liked. I remember my romantic fairy tales I'd conjure in my head. I remember being teased by my parents. I remember not wanting to share a thing with them until later. I remember not wanting to be a romantic. I was so forward after 18 years, my father was more happy that I wasn't a lesbian rather than the fact I told him I had sex.
And As my innocence corroded, came the so called relationships, but I would have to say, I've really had only one boyfriend.
We broke up 5 months ago, and it hadn't really struck me till I saw him with another girl. flirting and touching and smiling, like the day we first met. I felt it was a bit disrespectful as I had been very considerate to not force him to watch my pursuits (of which I had many after the break up).
So thankfully due to our bizarre and very open and honest relationship, I brought it up. We discussed his concerns, my concerns, his jealousy, my jealousy. Then we spoke of friends, God, and then family. I was shocked and concerned to hear he had a phobia of marriage.
"I never want to get married. Its something people do when they get lonely and bored. All of my married friends don't do anything. They just stay home and go to work, then they have kids, and then what! They just get bored. But I suppose its something I'll do"
I unwrapped the Kraft Single American cheese. I rarely ever use this processed packaged queso. "Grow up" I thought to myself, projecting how I felt about my ex on this grade school excuse for cheese. But is that what we are. Are all singles my age (late 20's) pre packaged just waiting to be sandwiched into some perfect idea of a delicious toasty sandwich? Perhaps. It does seem that way. But I challenge a difference.
Wednesday, December 23, 2009
well hello
I'm finally at the place where i can kick up my feet and enjoy myself.
After living in 4 places in less than a year i recently signed my one year lease on a small 4 bedroom 3 bathroom home in Nashville proper.
And now that I'm settled..a year and a half later, I feel like i can pick up where I was last.
Problem is now that I'm here, I'm ready to skudat.
If you were to ask what my accomplishments have been since i've moved here, none of them would be tangible. They wouldn't be exciting. They wouldn't by any means be spectacular. but!!! for the sake of being optimistic, they were life changing lessons.
Lesson #1! Impulse....not safe.
I ran on complete impulse moving here, was that so bad, no but for my sake, probably.
I suppose i always run from what I'm unsure of. Rather than stare at an opportunity and dissect it, i go for it and find I'm dissecting myself out of the situation.
And so..here I am. Trying to have a "lisa dissect uh me" wish me luck
After living in 4 places in less than a year i recently signed my one year lease on a small 4 bedroom 3 bathroom home in Nashville proper.
And now that I'm settled..a year and a half later, I feel like i can pick up where I was last.
Problem is now that I'm here, I'm ready to skudat.
If you were to ask what my accomplishments have been since i've moved here, none of them would be tangible. They wouldn't be exciting. They wouldn't by any means be spectacular. but!!! for the sake of being optimistic, they were life changing lessons.
Lesson #1! Impulse....not safe.
I ran on complete impulse moving here, was that so bad, no but for my sake, probably.
I suppose i always run from what I'm unsure of. Rather than stare at an opportunity and dissect it, i go for it and find I'm dissecting myself out of the situation.
And so..here I am. Trying to have a "lisa dissect uh me" wish me luck
Friday, July 31, 2009
ENTERPRISE. MY COMPLAINT. NEVER USE:)
Hi Steven
I'm hoping an email will help remedy this issue.
If you could please cc Raylee
as well as Demetrius Flagg if possible, that would be much appreciated.
I would like to but do not have their emails.
Demetrius is now at the los feliz/ silverlake location.
So in short Here is the synopsis:
Mid August of 2008 My car broke down.
I was directed to the Enterprise on 990 N. Vine ST. (323-460-4100)
I rented a Prius.
On my way out of town, i was called by Demetrius Flagg
I was told if i were to bring the Prius back I would receive 2 free days in an intermediate vehicle with a free tank of gas.
Because I frequently travel, I felt this was a great deal.
I asked if i could use it at another location.
I was assured that it would be fine and the vine location would be billed.
My first attempt to use this coupon (which was written in Demetrius writing on a business card)
I went to an airport. I was told because they were at the airport it would not be redeemable.
I was told that i could use it at another location.
I again tried to use the coupon while in Los Angeles on business.I was told they would need to talk to the other branch to appropriately bill the location. I was told they were waiting to hear back from the direct manager for the area. After a few days i called back and said i no longer needed the vehicle. it had taken too long for them to get a response to properly bill. They apologized and suggested I call a few weeks before i redeem the coupon.
I had another last minute business call, this time in Santa Barbara. I called the Santa Barbara Branch. They were able to get a hold of the Vine Branch. we went ahead and made a reservation however when i got to the location they said nothing was fully approved. They hoped it had been but were unable to reach the manager at the Vine Branch. Thankfully Santa barbara is my hometown i was able to work something out for transportation through family. I asked again what I could do. They said they would notate it in the computers and in the future i would not have to go through this again.
Which brings us to this last weekend.
I had my coupon and called the Vine Branch. I spoke with Raylee who had said it was fine. Just bring in the coupon and have them call her. When i talked to Raylee she noted the SB branch had noted i used the car for a day, which was not true. It was an old note but was never used. Raylee and i worked it out and i was very appreciative.
I called the nearest location in Santa Monica. I had a wedding to be in and really didn't want to have to go through the entire story AGAIN. I asked for the manager and Patrick said he was a manager and would be happy to help me out. I explained to him the situation and he was very helpful. I told him i spoke to Raylee and he would need to call her. I told him she had let me know it would be fine to bill their location as long as i bring in the coupon, it would be no problem.
With my reservation, i was ready to go, with confidence i called to be picked up. I was told to call previous to being picked up because of how busy they were. I called at 1:17 ( i only remember because i set an alarm) as said, they were busy and would pick me up in 30. This was fine however it was 45 minutes, and i will blame myself for cutting so close, however i at the time was relaxed feeling assured everything was taken care of.
I got to the branch at 2:10. ready to get in the car and hit the road.
I gave them my licence credit card and coupon.
i was told "you can't use this" I said i had spoken to Raylee and it would be fine. they just needed to bill that location.
I was told again "well you can't do that"
I let them know i talked to a manager at that specific location as well as Raylee.
The assistant manager shook his head and said , "no you didn't"
I am a fairly patient person but that really turned me for a loop. ( as a notation of customer service..don't tell me what i did or didn't do please)
Steven was helping another customer and came to the rescue and asked who i spoke to
Apparently Patrick is "in training"
i absolutely needed a car. it really put me in a predicament. I was in the wedding still not dressed. and still 2 hrs out with the wedding beginning at 5, me needing to be there at 4: but allowing 4:30.
I was told i would have to be billed. Steven said we would be able to figure this out monday morning.
we got to the car, and there was not enough gas to get me to santa barbara. thankfully i was given a new car with a full tank of gas (thank you! finally! customer service!)
igot to the wedding was late and half dressed (literally being zipped before jaunting down the aisle) but made it...stressed.
I called Steven early monday morning in hopes of situating everything before getting to the location in Santa monica.
He assured me we would situate everything once i got to the branch. I also called to see if Raylee was available but she was not, so Steven said that was fine, we'd just talk once i got there.
I arrived at about 12:30 and nothing was resolved. I was told my credit card would still have to be charged but if the other branch was willing to be billed i would receive a refund back on my card.
In simple....i need a refund. I don't know who has to do what but i've done my fair share of research and running around, being filled with hope and than disappointment. This time it really turned me around.
REasons a refund is necessary:
*Because you had an "in training" manager who ASSURED ME this would not be a problem, it should be a no problem situation. I had a verbal and written contract, both of which have not been executed. not my problem.
*because i was told i could use this at another location. had i known it would be such an issue that i would have to rent and return all the way in hollywood when i'm mainly in sm and sb, i would not have taken the coupon.
*because this is absolutely ridiculous. I understand you have your rules, standards, protocol , and so on but i also know there are exceptions. This case is that by definition.
*because I'm told one thing and given a mouth full of something else.
I hope this finds you well and in better help of consistency for your business, for both present and future employees. I however, will no longer be an Enterprise renter, nor will my affiliates. Better fortune to you in the future.
Thank you
Lisa Goe
P.s i am more than willing to send you the actual card once my refund is fulfilled or once you receive it refund me the full amount. I don't care about this coupon i just want it to be used. and done with.
I'm hoping an email will help remedy this issue.
If you could please cc Raylee
as well as Demetrius Flagg if possible, that would be much appreciated.
I would like to but do not have their emails.
Demetrius is now at the los feliz/ silverlake location.
So in short Here is the synopsis:
Mid August of 2008 My car broke down.
I was directed to the Enterprise on 990 N. Vine ST. (323-460-4100)
I rented a Prius.
On my way out of town, i was called by Demetrius Flagg
I was told if i were to bring the Prius back I would receive 2 free days in an intermediate vehicle with a free tank of gas.
Because I frequently travel, I felt this was a great deal.
I asked if i could use it at another location.
I was assured that it would be fine and the vine location would be billed.
My first attempt to use this coupon (which was written in Demetrius writing on a business card)
I went to an airport. I was told because they were at the airport it would not be redeemable.
I was told that i could use it at another location.
I again tried to use the coupon while in Los Angeles on business.I was told they would need to talk to the other branch to appropriately bill the location. I was told they were waiting to hear back from the direct manager for the area. After a few days i called back and said i no longer needed the vehicle. it had taken too long for them to get a response to properly bill. They apologized and suggested I call a few weeks before i redeem the coupon.
I had another last minute business call, this time in Santa Barbara. I called the Santa Barbara Branch. They were able to get a hold of the Vine Branch. we went ahead and made a reservation however when i got to the location they said nothing was fully approved. They hoped it had been but were unable to reach the manager at the Vine Branch. Thankfully Santa barbara is my hometown i was able to work something out for transportation through family. I asked again what I could do. They said they would notate it in the computers and in the future i would not have to go through this again.
Which brings us to this last weekend.
I had my coupon and called the Vine Branch. I spoke with Raylee who had said it was fine. Just bring in the coupon and have them call her. When i talked to Raylee she noted the SB branch had noted i used the car for a day, which was not true. It was an old note but was never used. Raylee and i worked it out and i was very appreciative.
I called the nearest location in Santa Monica. I had a wedding to be in and really didn't want to have to go through the entire story AGAIN. I asked for the manager and Patrick said he was a manager and would be happy to help me out. I explained to him the situation and he was very helpful. I told him i spoke to Raylee and he would need to call her. I told him she had let me know it would be fine to bill their location as long as i bring in the coupon, it would be no problem.
With my reservation, i was ready to go, with confidence i called to be picked up. I was told to call previous to being picked up because of how busy they were. I called at 1:17 ( i only remember because i set an alarm) as said, they were busy and would pick me up in 30. This was fine however it was 45 minutes, and i will blame myself for cutting so close, however i at the time was relaxed feeling assured everything was taken care of.
I got to the branch at 2:10. ready to get in the car and hit the road.
I gave them my licence credit card and coupon.
i was told "you can't use this" I said i had spoken to Raylee and it would be fine. they just needed to bill that location.
I was told again "well you can't do that"
I let them know i talked to a manager at that specific location as well as Raylee.
The assistant manager shook his head and said , "no you didn't"
I am a fairly patient person but that really turned me for a loop. ( as a notation of customer service..don't tell me what i did or didn't do please)
Steven was helping another customer and came to the rescue and asked who i spoke to
Apparently Patrick is "in training"
i absolutely needed a car. it really put me in a predicament. I was in the wedding still not dressed. and still 2 hrs out with the wedding beginning at 5, me needing to be there at 4: but allowing 4:30.
I was told i would have to be billed. Steven said we would be able to figure this out monday morning.
we got to the car, and there was not enough gas to get me to santa barbara. thankfully i was given a new car with a full tank of gas (thank you! finally! customer service!)
igot to the wedding was late and half dressed (literally being zipped before jaunting down the aisle) but made it...stressed.
I called Steven early monday morning in hopes of situating everything before getting to the location in Santa monica.
He assured me we would situate everything once i got to the branch. I also called to see if Raylee was available but she was not, so Steven said that was fine, we'd just talk once i got there.
I arrived at about 12:30 and nothing was resolved. I was told my credit card would still have to be charged but if the other branch was willing to be billed i would receive a refund back on my card.
In simple....i need a refund. I don't know who has to do what but i've done my fair share of research and running around, being filled with hope and than disappointment. This time it really turned me around.
REasons a refund is necessary:
*Because you had an "in training" manager who ASSURED ME this would not be a problem, it should be a no problem situation. I had a verbal and written contract, both of which have not been executed. not my problem.
*because i was told i could use this at another location. had i known it would be such an issue that i would have to rent and return all the way in hollywood when i'm mainly in sm and sb, i would not have taken the coupon.
*because this is absolutely ridiculous. I understand you have your rules, standards, protocol , and so on but i also know there are exceptions. This case is that by definition.
*because I'm told one thing and given a mouth full of something else.
I hope this finds you well and in better help of consistency for your business, for both present and future employees. I however, will no longer be an Enterprise renter, nor will my affiliates. Better fortune to you in the future.
Thank you
Lisa Goe
P.s i am more than willing to send you the actual card once my refund is fulfilled or once you receive it refund me the full amount. I don't care about this coupon i just want it to be used. and done with.
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